We have recently undertaken a patient satisfaction survey. Thank you to all of you who responded.
The results were excellent. 98% of all patient ratings about this practice were good, very good or excellent.
72 % of the written comments we received were complimentary about our services and our staff.
Areas which were identified for improvement were our waiting room and our waiting times.
Since we built our extra consulting room although this has increased the number of appointments we can offer it has also
decreased the size of the waiting room. To address this we will do our best to run on time to keep waiting times to a minimum.
Some patients found it difficult to get a home visit and we will improve our response to these requests from patients
in the local area who are unable to attend the surgery. Some patients asked for more information on our prices which is
available at reception. Although the survey is now complete there are always feedback forms available at reception for your comments, ideas or suggestions .
We are always delighted to receive compliments and will do our best to address your concerns